Troubleshooting Users in Horizon Help Desk Tool.You can search for a user that you want to troubleshoot problems for in Horizon Help Desk Tool. Horizon Help Desk Tool is integrated into Horizon Console. Start Horizon Help Desk Tool in Horizon Console.Enable the HelpDeskEnable option in the /etc/vmware/nf configuration file.Use the following vdmadmin command to enable the timing profiler on a Connection Server instance that uses a management port: vdmadmin -I -timingProfiler -enable -server Use the following vdmadmin command to enable the timing profiler on each Connection Server instance: vdmadmin -I -timingProfiler -enable Enable the timing profiler on each Connection Server instance to view login segments.For more information on these roles, see "Privileges for Help Desk Tool Tasks" in the Horizon Administration document. The Help Desk Administrator role or the Help Desk Administrator (Read Only) role to log in to Horizon Help Desk Tool.For more information about configuring an event database, see the Horizon Installation and Upgrade document. An event database to store information about Horizon 8 components.To verify that you have the correct license, see "Change the Product License Key or License Modes in Horizon Console" in Horizon Administration. Horizon Enterprise edition license or Horizon Apps Advanced edition license for Horizon 8. To configure Horizon Help Desk Tool, you must meet the following requirements: In Horizon Help Desk Tool, you can look up user sessions to troubleshoot problems and perform desktop maintenance operations such as restart or reset desktops. Horizon Help Desk Tool is a Web application that you can use to get the status of Horizon 8 user sessions and to perform troubleshooting and maintenance operations.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |